Order Processing Time
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email serves as acknowledgment that we have received your order.
- Order Processing: We strive to process and fulfill all orders promptly. Orders are typically processed within 24 hours of being placed, excluding weekends and holidays. Please note that orders placed during holidays or weekends may ship out on the following Tuesday.
Tracking Information
- Tracking Number: A tracking number will be provided to you via email once your order has been processed and is ready for shipment. This tracking number allows you to monitor the progress of your package in real-time.
- Carrier Confirmation: Within 24 hours of order placement, you will receive a confirmation email indicating that the carrier has received your order. This email will include the tracking number and relevant details for your reference.
Shipping Carriers
- Carrier Selection: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The carrier used may vary depending on your location and the shipping option selected at checkout.
Estimated Delivery Times
- Standard Shipping: The estimated delivery times for standard shipping will be provided at checkout based on your location.
- Expedited Shipping: If you choose an expedited shipping option, you will receive an estimated delivery time at checkout, and your order will be prioritized for quicker processing.
Payment, Pricing & Promotions At PureLabs RX, we welcome payments through major credit cards to ensure a convenient and secure transaction process. We provide flexible pricing options, including individual pricing and wholesale bulk pricing. Explore our product pages for quantity discounts, and for inquiries regarding substantial bulk discounts, please reach out to us via email at Admin@purelabsrx.com.
We appreciate your business and strive to offer competitive pricing and promotions for our valued customers. If you have any questions or require further assistance, our dedicated team is here to help.
Returns
Eligibility Period:
You have 30 days from the date of receiving your item to request a return. Items must be unused, in the same condition that you received them, and in the original unopened shipment packaging. If the mailer is opened, the order is ineligible for return unless the item was destroyed or the wrong item was sent.
Return Process:
To start a return, contact us here. Returns should be sent to the following address:
PureLabs USA 9611 Shamrock Ave Fountain Valley, CA 92708
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Subscription Cancellations:
You can cancel your subscription anytime to prevent further charges for future billing periods. However, due to the nature of the medication, any monthly fees you have already paid cannot be refunded. We do not require a long-term contract; we provide a month-to-month service.
Refund Process:
Refunds will be processed to the original method of payment within 5-15 business days after we receive the returned item. Immediate returns to PayPal or Zelle are available for a small transaction fee.
Incorrect Order Fulfillment:
If we deliver incorrect items due to our error, we will offer a 100% refund of the purchase price and reship the correct items within 5 business days. Clear and unobstructed pictures and videos must be sent to Admin@purelabsrx.com within 24 hours of the order being shown as delivered.
Return Shipping:
We will provide and pay for the return shipping labels. Detailed instructions will be provided with the shipping label.
Broken or Damaged Orders:
If an order arrives broken, we will provide a full 100% refund if the claim is sent to us on the same day of delivery before 7 PM CST. Photo proof of the unusable/destroyed product is required. Any photos of the product damaged once removed from the original shipping package will not be accepted as proof of damage.
Partially Opened Items:
Due to our rigorous quality control standards, we do not accept returns or provide refunds for partially opened products. All sales are final at our discretion once the original shipment packaging is opened. Refunds for partially opened items will only be dispersed if the order was incorrectly filled or there is damage to the product upon the opening of your package.
Exchanges:
Due to our adherence to strict quality control, we do not accept exchanges. If you have any questions regarding your options with regards to your dissatisfaction with your order, please contact admin@purelabsrx.com.
Customer Support:
For any other questions not covered by the information above, please contact admin@purelabsrx.com where our 24/7 customer support will be available to assist you.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and rectify it promptly.
